Account Management

Each Providence client is assigned an Account Manager, who serves as the day-to-day contact for that account. Our Account Managers are licensed insurance agents responsible for our clients’ renewal negotiations, managing open enrollment, resolving plan administration issues and assisting our clients’ HR Departments with employee issues.

Our Account Managers are experts in employee benefits and they work closely with our clients to understand their culture, strategic goals, and communication issues. We get to know your team and your employees and can help make sure that each part of your benefits program runs smoothly and achieves your desired objectives.

Benefits Enrollment

Even the best employee benefit packages are not successful without an effective communication and open enrollment strategy. At Providence, we are experts in creating customized communications and open enrollment materials that will improve the enrollment process for our clients and their employees.

In addition to the traditional methods of paper enrollment forms and classroom style open enrollment meetings, Providence is at the forefront of using technology-based enrollment and communication materials.

We help our clients to achieve two main goals through the use of technology:

• Reduce your administrative burden
• Improve your employees’ understanding of benefit programs through effective communication

Providence leverages technology to help our clients in many ways. A sample of our capabilities includes:

• Web accessible presentations for open enrollment and new hire benefit enrollment
• e-Newsletters on health and wellness promotion
• On-line open enrollment
• Benefits portal

The key to a successful benefits enrollment is effective communication. We will leverage our capabilities, using both traditional methods and today’s newest employee benefit technologies, to customize your open enrollment and meet the needs of your employees.

Health and Wellness Promotion

Providence believes that that workplace wellness programs are effective at managing absenteeism, productivity and health care costs. We work with our clients to build sustainable results-oriented wellness programs. To demonstrate our commitment, we have:

• A licensed nurse on staff dedicated to providing clients with the tools and resources to implement health and wellness promotion programs
• Certification as members of the Wellness Councils of America, the nation’s premier resource for workplace wellness.

Our standard health and wellness promotion program includes:

• An employee wellness interest survey
• A monthly wellness newsletter

Our wellness programs are designed to support Consumer Driven Health Plans and High Deductible Health Plans. We work closely with our clients to understand their needs and help them to implement wellness programs that increase the general awareness about the benefits of maintaining a healthy lifestyle and the overall health of our client's workforce.